Refund & Cancellation Policy

> Working legal draft — not legal advice. Review against the final service agreement, digital delivery system, subscriptions, and applicable consumer law before publication.

Effective date: November 4, 2026

1. Two different purchase paths

NARRATIVIX LLC offers custom services and digital products. They do not use the same cancellation path.

Services are request-then-pay. Submitting a brief, adding a service to a request cart, or receiving an automated acknowledgment does not create a paid order or booking. Because no service payment should be taken at that stage, there is ordinarily nothing to refund. If NARRATIVIX accepts a project, the written confirmation or service agreement will state the price, payment schedule, start conditions, cancellation terms, and treatment of work already performed.

Digital products may use checkout. Template packs, course access, memberships, SaaS access, and similar digital items may be charged when checkout succeeds. Portfolio reviews may be paid through checkout but remain subject to scheduling confirmation. The sections below explain the default position unless the product page or a written confirmation gives you more favorable terms.

2. Service cancellation before work starts

If you want to withdraw a service request before written acceptance or payment, notify NARRATIVIX through the same contact channel. The request can be closed without a cancellation fee because it has not become an accepted project.

After a project is confirmed, any deposit, reservation amount, or advance payment is governed by the specific written confirmation. A cancellation request should be made in writing. NARRATIVIX may charge for approved work completed, time reserved where the agreement permits it, committed third-party costs, non-cancellable bookings, licensed assets, and reasonable closeout work. Any remaining refundable balance is calculated under the confirmation and applicable law. This policy does not invent a universal non-refundable deposit or cancellation percentage.

3. Client delays and changed scope

Production depends on usable scripts, footage, approvals, access, scheduling, and consolidated feedback. If required material or approval is delayed, NARRATIVIX may pause the schedule and propose new dates. A prolonged pause, materially changed brief, unsafe shoot condition, missing permission, or unavailable decision-maker may require a revised scope or cancellation under the written project terms.

A revision is not a cancellation. Included revisions cover changes within the approved direction. New scripts, concepts, scenes, shoot days, versions, platforms, or rights can require a separate quote. Declining added scope does not automatically unwind completed or approved work.

4. Shoot days and third-party commitments

Shoot-day costs can include crew time, equipment, studios, locations, travel, talent, permits, props, and other third-party commitments. Once booked, some amounts may be non-cancellable or subject to provider terms. The project confirmation should identify known commitments before payment. Weather, illness, access problems, safety conditions, or client changes may require rescheduling; no universal reshoot or weather guarantee is offered.

5. Downloadable template packs and digital files

Because downloadable files can be accessed or copied immediately, a completed digital download is generally not returnable for change of mind, to the extent permitted by law. If you were charged more than once, received the wrong file, cannot access the purchased file, or the file is materially different from its product description, contact NARRATIVIX with the order details. We may verify the order and offer corrected access, a replacement file, technical steps, or a refund where appropriate or legally required.

Compatibility requirements stated on the product page are part of the purchase. A refund is not promised merely because the purchaser lacks the listed software, device, font, plugin, skill, or current version.

6. Courses

Course pages should state the included modules and access period. If access fails or the purchased course is materially unavailable, contact us so we can investigate and restore access or provide an appropriate remedy. Completion, business results, certification, or suitability for a particular job are not guaranteed.

If the purchaser has begun streaming, downloading, or using substantial course content, change-of-mind refunds may be limited where applicable law allows. Any mandatory consumer cancellation right continues to apply.

7. Memberships and SaaS subscriptions

You may cancel renewal of a stock-footage/music membership or Brief + Estimate Builder subscription through the method shown in the account or by contacting NARRATIVIX. Cancellation stops future renewal; access ordinarily continues through the already-paid billing period unless the product page states otherwise. We do not promise prorated refunds for unused time in a current period, except where required by law or expressly offered.

Removing access for license abuse, account sharing, unlawful use, fraud, or a material breach does not automatically create a refund right. If we discontinue a paid subscription before the end of a prepaid period, we will assess an appropriate remedy for the unused portion.

8. Portfolio review scheduling

A portfolio review purchase is not a confirmed appointment until a time is agreed. If no mutually workable time can be confirmed, the fee may be refunded. Rescheduling and late cancellation terms should be supplied with the booking confirmation. NARRATIVIX does not promise a refund after a review has been delivered merely because the purchaser disagrees with professional feedback.

9. How to request help or a refund

Use the website contact form and provide your name, order or project reference, product, purchase date, amount, and a concise description of the issue. Do not send full card information. We may request reasonable proof of purchase and information needed to diagnose access or delivery.

Approved refunds are returned through the original payment method where feasible. Banks and payment providers control the time required for a credit to appear. NARRATIVIX does not claim a fixed processing or bank-posting time in this draft.

10. Contact

NARRATIVIX LLC 2035 E BENNETT ST SPRINGFIELD, MO 65804 +1 636-824-9290

Email: updates@narrativixllc.com